Refund Policy

Last Updated: April 25, 2026

Support-first policy: If you run into issues, contact us and we will work with you to resolve the problem quickly.

1. Scope

This page describes account cancellation, billing disputes, and post-cancellation access handling for AEGIS services.

2. Cancellations

You can cancel from your account settings or by contacting support.
Cancellation stops future renewals.
Access and termination timing are shown in your account at the time you cancel.

3. Billing Disputes and Corrections

If you believe there was an incorrect charge, contact us with your account details and a short description of the issue. We review requests and apply corrections where appropriate under applicable law and platform terms.

4. Request Process

Email info@eactivenet.com with your account details.
Include relevant identifiers from your account billing history.
Describe the issue and any supporting context.

5. Third-Party Providers

Some AEGIS capabilities rely on third-party services. Charges billed directly by a third-party provider are governed by that provider’s terms and must be resolved with that provider.

6. Chargebacks

If a chargeback is filed, we may temporarily limit or suspend account access while the dispute is under review.

7. Policy Updates

We may update this policy from time to time. Material changes are posted on this page with a revised date.

8. Contact

For questions about this policy, contact info@eactivenet.com.